Dear Fellow Business Owner,
If you’re like a lot of small business owners, you probably feel like review sites aren’t an accurate reflection of your business. So an improved reputation on these review sites will bring you more customers.
We present an expertly designed review funnel with a simple 3 step automated process:
Step 1. First thing is to make contact in a really natural way with your customers. The day after someone visits your restaurant or clinic or hotel, we send them an email or text message, and ask a simple question – were they happy or unhappy with their experience? The system then guides your customers in one of two directions based on their answer.
Step 2. If customers rate themselves as unhappy we send them to a simple page that asks for more information about why they are upset. Then you can use this information to follow up, via email or phone and try to “recover” this customer before they go online to complain.
Step 3. When customers rate themselves as happy, we send them to a page with a link to your preferred review sites and ask them to go and leave a review. Typically, happy customers are not motivated, or don’t think of writing reviews, but when asked, many will gladly share their positive experiences online.
The results of review management are...
The rate of reviews for your business typically triples – and because we are encouraging all the happy customers to leave reviews, your star rating on sites like Yelp starts to climb. You’ll be able to convert your satisfied customers into positive reviews on Google, Yelp Facebook and many more review sites – including smaller industry specific review sites. You’ll be able to recover an unhappy customer early and remedy the problem. Then you prevent negative reviews and damaging word of mouth.
You’ll be able to monitor your customer reviews on over 45 review sites from a single easy to use dashboard. But most importantly, you will gain vital business intelligence from your unhappy customers. You’ll uncover problems in your business and capture breakthrough insights that can lead to massive growth. When people are reading review sites they are at the critical moment of deciding whether or not to spend money with your business.
The best way to prosper from review sites is to flood them with positive customer comments. This has the effect of burying any negative reviews and it creates a glowing impression, including a very high rating score, to be seen by potential customers scanning your reviews. It’s reasonable to expect this system to make a significant difference in the success of your business. If you think a robust feedback and review system like this could help your business, then click the button and let’s get started.